FAQ
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Our products
Tables
What is the tabletop made of?
The tabletop features an HPL surface over an HDF core. It's built for daily use rather than careful use.
How heat resistant is the surface?
It handles up to 180°C for 20 minutes without swelling, cracking or blistering, tested to BS EN 12721 and 12722. Hot mugs and warm plates are no problem. Use a trivet for anything straight out of the oven.
How does it handle scratches?
It's made to handle plates, cutlery and everyday use. The surface is scratch resistant rather than scratch proof, so use a board rather than cutting directly on it.
What about spills?
Wipe them up and you're done. The surface resists water, coffee, oils and red wine.
Sofas
What is a modular sofa?
A modular sofa is made from individual sections that can be arranged in different ways to suit your space. You can reconfigure the layout, add extra modules or adapt it as your home and needs change.
How do the Legato modules stay together?
Each module has an anti-slip base to help reduce movement, plus connectors that secure the modules together. There are enough connectors on each module to let you rearrange and configure your sofa in different ways as your space or needs change.
What's the pet-friendly fabric option on the Legato?
A tightly woven, water-repellent fabric chosen for homes with pets. Its smooth, close weave is less prone to catching claws than many standard upholstery fabrics, while pet hair is easier to remove from the surface.
Can I machine wash the sofa covers?
Yes. All our Legato sofa fabrics are machine washable. Unzip the covers, wash them, air dry, then put them back on. There's a waterproof liner underneath to help protect the foam if something soaks through.
How long does the Legato take to expand?
The Legato arrives vacuum-compressed and begins expanding as soon as it's opened. Allow around 24 to 48 hours for the foam to fully recover, settle into shape and reach its intended firmness. It may feel softer than expected at first — this is normal while the foam is recovering from compression.
Can I order fabric swatches?
Yes. You can order free fabric swatches to see the colour and feel the fabric at home before choosing your sofa.
Will the colour look exactly like it does online?
We do our best to represent every colour accurately, but fabrics can look slightly different depending on your screen, lighting and surroundings. We recommend ordering a free fabric swatch if you'd like to see the colour in your own space before deciding.
Can I buy additional Legato modules later?
Yes. That's one of the advantages of a modular sofa. You can add more Legato modules later to create a larger layout, change the configuration or simply make more room as your home and needs grow.
Delivery
How much is delivery?
We offer free delivery across most of SA, VIC, NSW and ACT, with no minimum spend. Queensland, WA, Tasmania and NT carry a flat rate by product, shown at checkout. Some rural, remote and island locations may require a separate delivery quote. See our Delivery page for full details.
How long will it take?
We dispatch all in-stock items within 2 to 3 business days. Transit times then range from around 1 to 2 business days in Adelaide to 5 to 8 business days for Tasmania. You'll receive a tracking number once your order has been dispatched.
Will it fit through my door?
Check the carton dimensions on the product page rather than the assembled dimensions. If you're at all unsure, send us your measurements before you order and we'll check with you.
Where do you deliver to?
Delivery is kerbside to your address. Some cartons weigh up to approximately 52kg, such as the Horizon extendable dining table, so we recommend checking the carton dimensions and weight on the product page before delivery. Have a second pair of hands ready to help move your order inside if needed, particularly if there are stairs or your home is above ground level.
Ordering
How can I pay?
Visa, Mastercard, American Express, Apple Pay, Google Pay, and Afterpay if you'd like to split it into four payments.
Does it come assembled?
Everything ships flat-packed or compressed with instructions in the box, which is what keeps our delivery costs and prices where they are.
Do the chairs come as a pair?
Yes, the Zen is sold in sets of two, packed together.
Can I change or cancel my order?
If it hasn't been dispatched, yes. Get in touch and we'll refund you in full.
Do you offer trade pricing?
Yes, for trade and bulk orders. Send us your requirements and we'll put a quote together.
After you buy
What's covered by warranty?
Five years on structure and two years on other components, against manufacturing defects. Most issues can be resolved with a replacement part. In the rare event of a major defect, you can choose a replacement or refund, and we'll cover the associated freight. See our Warranty page for full details.
What if it arrives damaged?
Send us photos within 48 hours where possible, including the outer carton, and we'll sort a replacement at our cost.
What if I change my mind?
You have 30 days from delivery to return a table, coffee table or chair, as long as it's unused and repacked in its original packaging. A flat return fee applies and we arrange the freight.
For the Legato sofa, returns are only accepted while the vacuum seal is unopened, as the sofa cannot be repacked into its original carton once expanded. If you're unsure about anything, message us before opening it.