Refund policy

We want you to be happy with what you buy from us. Furniture is a considered purchase, and we would rather answer your questions before you order than have you receive something that isn't right.

This policy covers returns and refunds — changing your mind, cancelling an order, and items damaged in transit.

If your product has developed a fault or defect, that is covered by our Warranty. The full warranty terms form section 9 of our Terms of Service.

Nothing in this policy limits your rights under the Australian Consumer Law.

Change of mind returns

The short version

You can return most items within 30 days of delivery, provided they are unused, in as-new condition, and complete with their original packaging.

A flat return fee applies, and we arrange the return freight for you.

The Legato modular sofa works differently — see below.

Dining tables, coffee tables and chairs

To be eligible for a change of mind return, all of the following must apply:

The request is made within 30 days of the delivery date
The item is unused and in as-new, resaleable condition
All original packaging, protective materials, fixings and components are complete and undamaged
The item is securely repacked in its original packaging
You can provide your order number or proof of purchase
You are the original purchaser

You are welcome to unpack an item and inspect it. What we cannot accept back is an item that has been used, marked or damaged, or repacked in a way that will not survive the return journey.

The Legato modular sofa

The Legato is vacuum-compressed and sealed for shipping.

The Legato can only be returned for change of mind while the vacuum seal remains unopened. Once the seal has been broken and the sofa has expanded, it cannot be returned. A decompressed sofa cannot be re-compressed and will not fit back into its original packaging.

Where the vacuum seal is intact and the item is otherwise complete and undamaged, the standard 30-day change of mind terms apply.

Please check your measurements and configuration carefully before ordering. If you have any questions about size, layout or fabric, contact us before you open the packaging — we are happy to help you get it right.

Return fees and freight

We arrange return freight on your behalf. Our furniture is large and heavy, and booking it through our freight partners is cheaper and safer than arranging it yourself.

A flat return fee is deducted from your refund:

Items	Return fee
The Trio, The Zen	from $89
The Horizon, The Clover, The Legato	from $169

The exact fee is confirmed when we approve your return, before the item is collected. Fees may be higher for regional, remote and offshore addresses, and we will always quote you before proceeding.

Original delivery charges are not refunded. Where your order was delivered free of charge, no delivery amount is deducted — the flat return fee above is the only deduction.

Inspection and approval

All returns are inspected at our warehouse on arrival.

Once we have confirmed the item is unused, complete and in as-new condition, we will process your refund. Where an item arrives showing signs of use or damage, or with components or packaging missing, we may decline the return or offer a partial refund. We will always contact you first and explain the basis for any deduction.

Cancelling an order before dispatch

If you change your mind before your order has been dispatched, contact us as soon as possible and we will cancel it and refund you in full, including any delivery charges paid. No return fee applies.

Once an order has been dispatched it cannot be cancelled, and the change of mind terms above apply instead.

Damaged in transit

Please inspect your delivery before assembling anything.

If your item arrives with visible transit damage, let us know within 48 hours of delivery and include:

Your order number
Photographs of the damage
Photographs of the outer packaging, including any damage to the carton

We ask for 48 hours because freight carriers require damage claims to be lodged promptly. Telling us quickly means we can resolve it faster and at no cost to you.

Where an item arrives damaged, we will arrange a replacement part or a replacement item at our cost, including all freight. No return fee applies, and you will never be out of pocket on a transit damage claim.

If damage is not visible until later, contact us anyway. The 48-hour window relates to freight claims and does not limit your rights under the Australian Consumer Law.

Incorrect items

If you receive an item different from what you ordered, contact us and we will arrange the correct item at our cost, including all freight in both directions. No return fee applies.

Faulty products

If a product develops a fault or defect, it is covered by our Warranty. See our Warranty page for what is covered and how to make a claim. Warranty claims carry no return fee — we cover all costs, including freight in both directions.

Where a warranty claim results in a refund, the refund process below applies.

Deliveries that cannot be completed

Where an item cannot be delivered because of access limitations at the delivery address, or where an order is undeliverable after reasonable attempts, the item is returned to us and treated as a change of mind return. Freight costs incurred in both directions are deducted from the refund.

Please check that ordered items will fit through your doorways, hallways, corners, stairwells and lifts before ordering. Carton dimensions are listed on every product page and are the relevant measurement for access. See our Delivery page for what to expect on delivery day.

How to request a return

Get in touch through our Contact page with your order number and the reason for your return.
We will confirm whether your return is approved and quote the exact return fee, usually within one business day.
We arrange collection with our freight partner and confirm the pickup details with you.
Repack the item securely in its original packaging, ready for collection.
We inspect and refund once the item has arrived and been checked at our warehouse.

Please do not arrange your own return freight or send anything back before your return has been approved. Unapproved returns cannot be processed.

Refunds

Refunds are processed to your original payment method within 10 business days of the returned item arriving and being inspected at our warehouse.

Depending on your bank or payment provider, it may take a few additional days for funds to appear in your account.

If you paid using Afterpay, your refund is processed back through Afterpay and your payment plan is adjusted accordingly. Afterpay's own terms apply to how and when your instalments are updated.

Refunds are based on the amount you actually paid, not the recommended retail price. Where a discount, promotional code or bundle offer was applied, your refund reflects the discounted amount. Where a bundle is returned in part, the remaining items are recalculated at their standard individual prices.

Fair use

We may decline a change of mind return where we reasonably believe this policy is being misused — for example, repeated returns, an unusually high number of returns, or a request made materially outside the stated conditions.

This does not affect your rights under the Australian Consumer Law in any circumstance.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits, excludes or modifies those rights.