Warranty

Every Crescendo product is covered against manufacturing defects. Cover begins on the date your order is delivered.

What's covered

Manufacturing and material defects arising under normal domestic use. In practice, that means things like:

Dining and coffee tables

• Cracks, breaks or structural failures in the legs, base or joints that affect how the table functions or its safety
• The tabletop cracking, warping or breaking
• Lifting, bubbling or separation of the laminate surface from the tabletop core resulting from a manufacturing defect
• The extension mechanism on The Horizon no longer working properly

Dining chairs

• Cracks, breaks or structural failures in the frame, legs or joints that affect how the chair functions or its safety
• The seat back cracking, or the veneer lifting or peeling
• The upholstery cracking, peeling or lifting from its backing
• The upholstery coming loose or pulling away from the seat base

The Legato modular sofa

• Abnormal collapse, splitting or permanent deformation of the foam core resulting from a manufacturing defect
• Covers, stitching or zips failing
• A module connector failing
• The waterproof inner liner failing

If something's gone wrong and you're not sure whether it's covered, just ask. We'd rather take a look than have you assume it isn't.

How we'll fix it

Most issues are resolved quickly with a replacement part. Our tables, chairs and sofa are all built so individual components can be swapped out, whether that's a single module, a cover, a leg or a chair, without shipping the whole thing back and forth. Where only one component is affected, we may replace that component rather than the whole item.

Where a part isn't the right answer, we'll repair or replace the item. If there's a major failure, you choose whether you'd rather have a refund or a replacement.

We cover all costs on a valid claim, freight included. There's no return fee on a warranty claim.

Where we repair or replace something, your warranty continues for the remainder of the original period rather than starting again.

Making a claim

1. Email us at hello@crescendolife.com.au, or get in touch through our Contact page, with your order number, what's happened, and a few photos of the issue.
2. We'll come back to you, usually within one business day.
3. We'll arrange the fix and organise any freight.

Please keep your order confirmation if you can, as it makes locating your purchase easier. We may ask for your order number or other reasonable proof of purchase when assessing a claim.

Looking after your furniture

Every product comes with care instructions, and they're on each product page. Following them keeps your furniture looking its best and keeps your warranty intact.

What's not covered

• Normal wear and tear, including surface marking, minor scuffing or pilling, and foam softening to the shape of the user over time
• Colour fading from direct or indirect sunlight, and natural variation in timber grain, laminate pattern or fabric colour between production batches
• Damage from misuse, accident, neglect, or not following the care instructions
• Damage from incorrect assembly, or from alterations or repairs by anyone we haven't authorised
• Damage from excessive moisture, humidity or direct heat, including mould growth caused by damp conditions or poor ventilation where the product is kept
• Damage caused by institutional, commercial or outdoor use of products made for indoor domestic use
• Products bought second-hand or from anyone other than Crescendo

Your rights under the Australian Consumer Law apply on top of everything here. Our goods come with guarantees that cannot be excluded, and nothing on this page limits them.

For the full warranty terms, see section 9 of our Terms of Service.